Data minimization
The form requests only basic contact and navigation information.
Website policy
Privacy policy
This policy explains how general website messages and basic technical data may be handled, and why sensitive health information should be sent only through an appropriate clinical channel.
Diagnosis before applianceThis page supports informed questions. It cannot examine you or determine treatment suitability.
The plain answer
Do not submit emergency information, health-card numbers, insurance identifiers or full medical records through this general website form.
The contact form is designed for website feedback and general patient-navigation questions. Do not use it to send sensitive medical records, health-card numbers, insurance identifiers or emergency information.
Standard hosting logs may include technical information such as IP address, browser, device, referring page and timestamps.
What matters
Key points before you act
Use these as a decision filter at a real consultation.
No clinical portal
The site is not a secure patient-record or appointment system.
Sensitive information
Use a clinical channel supplied by your treating provider for medical records, insurance identifiers and urgent dental concerns.
Information you choose to provide
Form fields may include name, email, optional phone, age group, topic, Nanaimo area and a message. Hidden campaign parameters may be recorded when present.
Do not include sensitive medical records or identifiers. Information that is not needed to answer the message should not be retained longer than necessary.
Service providers and links
Website hosting and form-processing providers may process limited technical or message data needed to operate the site. External links lead to independent organizations such as BCCOHP, AAO and Invisalign, each with its own privacy practices.
If analytics, advertising or call-tracking technologies are used, the privacy information should accurately describe those services and any consent required by law.
Access, correction and deletion
For a correction to information published on this website, use the contact page and identify the relevant URL. Requests concerning personal information should be handled in accordance with applicable Canadian and British Columbia privacy requirements.
This page provides general website privacy information and is not legal advice.
Retention and security
Website messages should be retained only as long as reasonably needed for the purpose for which they were submitted, with access limited to authorized personnel.
No internet transmission or storage system is risk-free. Use a clinical or emergency channel supplied by the treating provider for health information.
Privacy-minded use of this website
- Do not send health-card numbers or insurance identifiers.
- Do not send full medical records or emergency images.
- Use a clinical channel for diagnosis, treatment and urgent dental concerns.
- Review the privacy practices of external websites before submitting information there.
- Request correction or deletion of unnecessary website-message information when appropriate.
Common questions
Questions patients ask
Is the contact form a secure medical portal?
No.
Does the site need sensitive health information to answer a website question?
No. Avoid sending medical records, health-card numbers, insurance identifiers or emergency information.
How can I request a correction?
Use the contact page and include the URL or page title that needs review.